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Route every buyer inquiry to the right answer instantly.

Stop leaving buyers on read. Inquiry Response instantly categorizes messages, auto-drafts accurate replies based on live product data & routes questions to the right rep.

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Could you please provide the most recent inventory and pricing details for our dental products and Korean skincare lines? Make sure to apply Tier 2 pricing for Alex and send the updated spreadsheets to both of us by the end of the day. Thank you!

Okay, I can help with that! To automate repetitive email inquiries from retail accounts, I recommend setting up an auto-response system using keywords and pre-written templates.

Name

Drafts a Tailored Reply

CoPilot drafts a response specific to that buyer, that inquiry type, and that account's history and terms — pulling live data from your ERP, inventory, and CRM so every reply is accurate and relevant.

Step 1

Applies Escalation Rules

Inquiries that require human judgment — pricing disputes, large order exceptions, customer complaints, SLA breaches — are automatically flagged and routed to the right person based on your escalation rules.

Step 2

Rick Carter

17 Aug

Latest inventory & pricing in dental pro...

Inquiries

Hi Team, looping in Conduit, can you share the latest inventory and pricing for dental products, Korean skincare, and shampo...

Alice Lambert

20 Aug

Latest inventory & pricing in dental pro...

Inquiries

Dear team, please find attached the latest sales report along with the forecast for Q3. Let me know if you need any further details.

James Morgan

22 Aug

Latest inventory & pricing in dental pro...

Inquiries

Hi Team, looping in Conduit, can you share the latest inventory and pricing for dental products, Korean skincare, and shampo...

Routing Inquiries

Jane Xander

janexander@email.com

Aug 27, 2025, 02:53 PM

To me

and 5 more

Hi Conduit, looping in Alex, can you share the latest inventory and pricing for our dental products and Korean skincare lines? I only have the outdated version, Please apply Tier 2 pricing for Alex and send both of us the updated spreadsheets by end of day. Thanks!

– Marina

Dental_Products_Tier2_Inventory_080525.xlsx

.xlsx

Jackson Davy

jacksondavy@email.com

Aug 28, 2025, 03:42 PM

To Jane

and 5 more

Hi Jane and Alex,

Tier 2 pricing applied. Attached:

• Dental_Products_Tier2_Inventory_080525.xlsx
• Korean_Skincare_Tier2_Inventory_080525.xlsx

Let me know if you need any adjustments or specific filters.
– Conduit

Dental_Products_Tier2_Inventory_080525.xlsx

.xlsx

Korean_Skincare_Tier2_Inventory_080525.xlsx

.xlsx

Tracks Every Thread to Resolution

Every inquiry is tracked from receipt to resolution — with visibility into response time, escalation rate, and outstanding threads so nothing falls through the cracks between reps or departments.

Step 3

In B2B physical goods, an unanswered inquiry is a lost order.

Your data is already in your systems. The problem is getting to it fast enough to matter.

Stop losing buyers to slow replies. Auto-draft tailored responses using live data, instantly route exceptions to the right rep, and track every thread from inquiry to resolution.

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Frequently asked questions

How does escalation routing work?

You define the rules — inquiry type, account tier, order value, or exception flag — and Copilot routes accordingly. High-value account disputes go to senior reps. RMAs go to customer support. Pricing exceptions go to sales ops.

Can it handle inquiries across multiple channels?

What if a buyer sends a complex inquiry covering multiple topics?